We hope that you are completely satisfied with your EZ Carpet tiles, but we understand that sometimes it is necessary to make a return or exchange. If you would like to place a return, please complete our Return Form and email it to email@example.com.
If you do not see an email confirmation for your order, please check your spam folder.
Cancellation Policy: If you have ordered by mistake or wish to cancel your order, you may do so within 30 minutes of order placement at no cost. After 30 minutes, you will be charged a 5% restocking fee for cancelled orders.
All order cancellations must be confirmed by our staff. After a cancellation has been requested by phone or email, please allow 24 hours for a confirmation. If cancellations are not confirmed, they may have already shipped and will be treated as returns.
Orders that have been shipped are not eligible to be cancelled and must be treated as returns.
To be eligible for a return...
1.) Your items must:
- Be in original, unused condition with no sign of wear.
- Have the original plastic adhesive cover intact
2.) Submit your request for a return by completing the Return Form or by contacting us via firstname.lastname@example.org within 15 days of placing the order.
Other exclusions for ineligibility include:
- Items purchased on Final Sale
- Items purchased through other retailers
Once we have received your Return Form, we will initiate the return process by emailing you the corresponding UPS return labels for your order.
When the authorized returned items arrive back to our warehouse, we will credit the original purchase amount directly to the payment method used to place the order. Once we have issued the credit for the items returned to our warehouse, we will send a confirmation to the email address associated with your order.
Please be aware that if your return is not due to an incorrect product ID, or manufacturer defect, you will be responsible for the return shipping cost. You will still be able to return your items, but you will be refunded the original purchase price minus return shipping only.
Return Shipping Cost: Returns that are not due to a manufacturing defect or an incorrect item will be subject to standard return shipping fee at $10 per individual box of tiles. There will also be a 15% restocking fee for all returned orders not due to manufacturing defects.
Final Sale: Final sale pricing refers to items purchased at a discount of 20% or more. Items purchased on Final Sale are not eligible for returns or exchanges. Final Sale items are marked as such on product pages.
Authorization: To make sure you are eligible for a return on your purchase, we have created a Return Form for you to complete prior to sending your items back. If you send your items back to our warehouse without sending in the Return Form your items may be lost in transit and we will be unable to process your return.
Manufacturing Defect: Manufacturing defects refer to errors made in part of the manufacturing process that went unnoticed by the quality control department. If you received a carpet tile that contains a manufacturing defect, please notify us within 7 days of receiving your order and include a picture of the defect. Once notified, we will issue a return label for the product and issue replacements to be sent for any and all defective tiles. Manufacturing defects include curling edges, incorrect measurements, mis shipment, or face fiber damage.
If you have any further questions about requesting a return, please email us at email@example.com or by calling our office at (706) 529 4424. If you are unsure/ unable to drop your returned items off at your nearest UPS location, please let us know and we will help provide assistance.
Updated 1/29/2021 at 2:00 PM